VIT Loyalty Program Terms and Conditions

Updated February 20, 2026

These Terms and Conditions (“Terms”) apply to the Very Important Traveler loyalty program (the “Program”) operated by California Pak, LLC (“CALPAK,” or “we” or “us”). PLEASE READ THESE TERMS CAREFULLY. BY ENROLLING IN OR USING THE PROGRAM, YOU AGREE TO BE LEGALLY BOUND TO ALL THESE TERMS. IF YOU DO NOT AGREE TO BE BOUND TO ALL THESE TERMS, YOU MUST NOT ENROLL IN OR USE THE PROGRAM.

Program; Membership.

1. The Program is offered in the sole discretion of CALPAK. The Program is void where prohibited by law.
2. The Program is available to individuals for their personal use only. Only one account per individual is permitted. Individuals who are residents of the United States (including its territories and possessions) and at least 18 years or older and who provide and maintain a valid email address are eligible to become members.
3. These Terms are subject to our Website Terms of Use (“Terms of Use”) and Privacy Policy (collectively, the “Website Terms”). By participating in the Program, you acknowledge and agree to be bound by the Website Terms as well as these Terms. If you do not agree to the Website Terms and these Terms, you cannot participate in the Program and must not enroll in it. These Terms do not modify or change any other agreement between you and us, including the terms of any purchase.

Enrollment.

1. Eligible individuals may enroll in the Program by visiting https://www.calpaktravel.com/pages/rewards (the “Site”). You must provide the following information to enroll in the Program: full name and email address. You must select a password for your Program account, which you agree to keep confidential. You are responsible for all activity occurring under your account, and you are solely responsible for the maintaining the accuracy of your account information and for updating it as required.
2. Only one Program account can be associated with an email address. In case of any dispute about ownership of a Program account, the authorized holder of the email address at the time of enrollment will be deemed to be the Program member.

Benefits; Earning Points.

1. Enrolled participants can earn Program points (“Points”) by making Qualified Purchases and taking other actions as suggested on our Site (collectively, “Qualified Activities”). “Qualifying Purchases” include regular priced merchandise purchased from our Site, and exclude gift cards, sales tax, state fees, discounts, shipping and delivery charges and/or other excluded charges specified by us from time to time (“Excluded Costs”).
2. The Program is a tiered rewards system based on the amount a member spends on Qualifying Purchases within a twelve-month period. When you reach a certain threshold(s) of Qualifying Purchases (each, a “Tier”), you become eligible for certain benefits or rewards available to members of that Tier.
3. There are three Tiers in the Program:
   • Tier 1 -- Explorer: Free to join
   • Tier 2 -- Voyager: Spend $150-399 per year
   • Tier 3 -- Jet-Setter: Spend $400+ per year
   Your status in a particular Tier is good for one year from the date on which you qualify for that Tier. After one year, you will be placed back in Tier 1.
4. For every dollar spent on Qualifying Purchases: Tier 1 Program members receive one Point; Tier 2 Program members receive 1.25 Points; and Tier 3 Program members receive 1.50 Points. All Points earned from Qualifying Purchases on the Site are pending until your order ships, at which point they are fully matured and capable of redemption.
5. Members will not receive Points for purchases made at any other retailers other than calpaktravel.com or CALPAK stores. Purchases made outside the United States do not earn Points. Only Qualified Activities conducted on the Site are eligible for the Program. Purchases made elsewhere than the Site do not qualify for the Program and do not earn Points. Our FAQs give more information about earning Points through Qualified Activities.
6. Any Points earned will expire twelve (12) months from the date of your last Qualified Activity.

Using Points.

1. You may redeem Points accrued in your account for available benefits, offers, or rewards (collectively, “Benefits”) provided that your account is in good standing at the time of the points redemption request. Benefits may change from time to time and may be offered or available only on a limited basis.
2. To redeem Points for a Benefit, you must have in your account the minimum number of Points established by us for that Benefit. You will find your eligible Benefits listed in your account. You must be logged in to your account on the Site to redeem Points. Points that you redeem shall immediately be deducted from your account after the Qualifying Purchase is completed.
3. Certain Benefits are based on Tier achieved. You are eligible for these Benefits while you are in that Tier regardless of the number of Points you currently have.
   • Tier 1 Benefits: Early Access, Birthday Gift, Anniversary Gift, Travel Souvenirs
   • Tier 2 Benefits: Early Access, Birthday Gift, Anniversary. Gift, Voyager Exclusive Sales, Special Giveaways, Travel Souvenirs
   • Tier 3 Benefits: Early Access, Birthday Gift, Anniversary Gift, Jetsetter Exclusive Sales, Extra Special Giveaways, VIP Invites to Events, Travel Souvenirs
4. Benefits are available while supplies last. We may make substitutions in our sole discretion. If your online order is not completed for any reason, any Benefits will be removed from your shopping basket and may no longer be available. We are unable to reship Benefits if they arrive damaged, if you received the wrong one or if one is missing from your order.
5. Neither accounts nor Program Benefits and/or Points may be shared or combined. Only the member paying for the products may accumulate Benefits and/or Points. Members will not receive Benefits and/or Points on purchases which are reimbursed by corporations or other organizations ineligible to participate in the Program.
6. Points may be redeemed only in connection with Qualifying Purchases on the Site. Benefits ship only with Qualifying Purchases on the Site.
7. Benefits and/or Points earned through the Program have no cash value, are non-transferable, and you have no property rights in or to rewards or other Program benefits. Points credited to your Program account will be decreased or reversed, as applicable, if part or all of the purchase is returned or cancelled or if a credit is obtained through fraudulent or other activity that violates these Terms. The sale, barter, transfer, or assignment of any Benefits or Points offered through the Program, other than by us, is expressly prohibited. You are not required to redeem your accumulated Points and/or Benefits.
8. Benefits cannot be exchanged or returned for Points, another product or a monetary refund.
9. The Benefits available through the Program are for personal use only. You may not sell or resell any of the Benefits you purchase or otherwise receive from us. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of these Terms or the Website Terms.
10. We are not responsible for Benefits and/or Points lost or redeemed due to fraudulent activity.
11. We reserve the right to change Benefits, how you reach each Tier, how you earn Points and how we evaluate and reward your Qualified Activities. We reserve the right to place limits on the number or type of Qualified Activities that are eligible for the Program and/or for any given Tier or Point level, the number or types of Benefits you may receive or earn in any given Tier or at any given Point level, in a given time period or for the duration of the Program, and/or any combination thereof.
12. If you have concerns that a Qualified Activity was not properly applied to your account, you should contact Customer Service as shown below in Contact Us. Your email must specify your name and email address associated with the Program, the date of the Qualified Activity, and the issue(s) you encountered. This email must be sent no more than forty-five (45) days after the date the Qualified Activity took place. We are not responsible for late notifications about Qualified Activities not being credited to an account.
13. Rewards can only be redeemed on the Site, unless otherwise noted by us.

Communications About the Program.

1. When you enroll in the Program, you will be automatically subscribed to receive promotional emails relating to CALPAK merchandise and offers. By enrolling in the Program, you consent to receive these emails.
2. You can stop receiving these emails by sending a request to the email address in the Contact Us section below. If you decide not to receive these emails, we may still send you communications related to your current or former membership.

Termination; Modification.

1. The Program and its benefits are offered at the sole discretion of CALPAK. We may, in our discretion, cancel, modify, restrict or terminate these Terms, our FAQs, and/or the Program, Benefits, or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits.
2. Fraud or abuse relating to the accrual of Points or redemption of Points for Benefits may result in forfeiture of accrued Points as well as the termination of your account. You are solely responsible for any fraudulent use of your Points that could occur due to the theft or sharing of your password. The Program is provided to individual users who are natural persons for their own personal use. IT WILL BE CONSIDERED FRAUDULENT AND A VIOLATION OF THESE TERMS AND CONDITIONS FOR YOU TO SHARE WITH OTHER MEMBERS POINTS AND/OR OTHER INFORMATION THAT CAN BE REDEEMED FOR POINTS AND/OR BENEFITS. IT IS CONSIDERED FRAUDULENT AND A VIOLATION OF THESE TERMS AND CONDITIONS FOR YOU TO REDEEM POINTS OR OTHER INFORMATION THAT CAN BE REDEEMED FOR POINTS AND/OR BENEFITS THAT WERE RECEIVED FROM OTHER MEMBERS. ANY MEMBER SHARING IN THIS MANNER OR REDEEMING INFORMATION SHARED IN THIS MANNER WILL HAVE THEIR ACCOUNT DELETED AND WILL NOT BE AWARDED ANY BENEFITS.
3. You understand and agree that at our sole discretion, and without prior notice, we may remove Points from your account as a penalty, terminate your Program access, and/or deactivate or delete your account if we determine that you have violated these Terms or the Website Terms.
4. You may cancel your membership in the Program at any time by opting-out in your account on the Site.

Disclaimer of Warranties; Limitation of Liability; Indemnification.

1. CALPAK and its affiliates, representatives, agents, directors, officers, shareholders, and employees are not responsible for and shall not be liable for: (i) late, lost, delayed, damaged, misdirected, inaccurate, incomplete, or unintelligible registration or Point entries; (ii) telephone, electronic, hardware or software program, network, Internet, computer or other malfunctions, failures, or difficulties of any kind, whether human or technical; (iii) failed, incomplete, garbled, or delayed computer transmissions; (iv) any condition caused by events beyond our control; (v) any injuries, losses, or damages of any kind arising in connection with or as a result of the benefit or acceptance, delivery or failure to timely deliver, possession, or use of the benefit, or from participation in the Program; or (vi) any printing or typographical errors in any materials associated with the Program. Further, in no event shall we, or any of our affiliates, and/or their respective officers, directors, employees, agents, representatives, information providers, and licensors and/or their respective heirs and assigns be liable for any damages of any kind or nature, including but not limited to, direct, indirect, incidental, consequential, exemplary, special (including loss or profit), punitive, or other damages arising from or in connection with the existence or use of this Site or any such dispute, regardless of whether CALPAK or any of the other entities or persons listed above have been advised as to the possibility of such damages.
2. Under no circumstances will you be permitted to obtain and you hereby waive all rights to claim punitive, incidental, or consequential damages, including attorneys’ fees, other than your actual out-of-pocket costs, if any, associated with participating in the Program, and you further waive all rights to have damages multiplied or increased. Under no circumstances shall we be liable to you or any third party for any indirect, incidental, consequential, special or exemplary damages, even if advised of the possibility of such damages, arising from the use or inability to use the Program or any other provision of these Terms or the Website Terms.
3. You accept all responsibility for, and hereby indemnify and hold us, our subsidiaries, and affiliates harmless from and against, any actions taken by any user authorized to use your account, including, but not limited to, accrual of Points, redemption of Points, and disclosure of passwords to third parties. By participating in the Program, you agree to release, discharge, and hold harmless CALPAK and its affiliates, representatives, agents, directors, officers, shareholders, and employees from any and all liability from any injuries, losses, or damages of any kind arising from or in connection with the Program.

Governing Law and Venue for Resolving Disputes

1. These Terms shall be governed by, and will be construed under, the laws of the State of California, U.S.A., without regard to choice of law principles. Those who choose to access the Website from locations outside of the United States do so on their own initiative, and are responsible for compliance with local laws if and to the extent local laws are applicable, including, without limitation, all applicable laws, rules and regulations regarding the transmission of data exported from the United States or the country in which you reside (if different from the United States).
2. BY AGREEING TO THESE TERMS YOU ARE: (1) WAIVING CLAIMS THAT YOU MIGHT OTHERWISE HAVE AGAINST CALPAK BASED ON THE LAWS OF OTHER JURISDICTIONS, INCLUDING YOUR OWN; (2) IRREVOCABLY CONSENTING TO THE EXCLUSIVE JURISDICTION OF, AND VENUE IN, STATE AND FEDERAL COURTS IN THE STATE OF CALIFORNIA OVER ANY DISPUTES OR CLAIMS YOU HAVE WITH US; AND (3) SUBMITTING YOURSELF TO THE PERSONAL JURISDICTION OF COURTS LOCATED IN LOS ANGELES COUNTY, CALIFORNIA FOR THE PURPOSE OF RESOLVING ANY SUCH DISPUTES OR CLAIMS.

Binding Arbitration

1. Arbitration Procedures. You and CALPAK agree that, except as provided in Paragraph 5 below, all disputes, controversies and claims related to these Terms or your use of this Website (each a “Claim”), will be finally and exclusively resolved by binding arbitration, which may be initiated by either party by sending a written notice requesting arbitration to the other party.  Any election to arbitrate by one party will be final and binding on the other.  The arbitration will be conducted under the Streamlined Arbitration Rules and Procedures of AAA that are in effect at the time the arbitration is initiated (the “AAA Rules”) and under the terms set forth in these Terms. In the event of a conflict between the terms set forth in this Binding Arbitration Section and the AAA Rules, the terms in this Binding Arbitration Section will control and prevail.

2. Except as otherwise set forth in Paragraph 5 below, you may seek any non-injunctive remedies available to you under state or local laws in an arbitration action. As part of the arbitration, both you and we will have the opportunity for discovery of non-privileged information that is relevant to the Claim. The arbitrator will provide a written statement of the arbitrator’s decision regarding the Claim, the award given and the arbitrator’s findings and conclusions on which the arbitrator’s decision is based. The determination of whether a Claim is subject to arbitration will be governed by the Federal Arbitration Act and determined by a court rather than an arbitrator. Except as otherwise provided in these Terms, (i) you and CALPAK may litigate in court to compel arbitration, stay proceedings pending arbitration, or confirm, modify, vacate or enter judgment on the award entered by the arbitrator; and (ii) the arbitrator’s decision will be final, binding on all parties and enforceable in any court that has jurisdiction, provided that any award may be challenged if the arbitrator fails to follow applicable law.

3. BY AGREEING TO THIS ARBITRATION PROVISION, YOU UNDERSTAND THAT YOU AND CALPAK WAIVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.

4. The arbitration will be conducted in Los Angeles County, California, unless the parties agree to video, phone and/or internet connection appearances.

5. You and CALPAK agree that any arbitration will be limited to the Claim between CALPAK and you individually. YOU AND CALPAK AGREE THAT (A) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS-ACTION BASIS OR TO UTILIZE CLASS ACTION PROCEDURES; (B) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY OR AS A PRIVATE ATTORNEY GENERAL; AND (C) NO ARBITRATION WILL BE JOINED WITH ANY OTHER ARBITRATION.

6. Arbitration Fees. The party seeking the Claim is responsible for the initial fees to AAA. All other fees and costs of the arbitration will be charged pursuant to the AAA Rules.

7. You and CALPAK agree that if any portion of this Section is found illegal or unenforceable, except any portion of Paragraph 5, that portion will be severed and the remainder of the Paragraph will be given full force and effect. If Paragraph 5 is found to be illegal or unenforceable, then neither you nor CALPAK will elect to arbitrate any Claim falling within that portion of the Section found to be illegal or unenforceable and such Claim will be exclusively decided by a court of competent jurisdiction within Los Angeles County, California, and you and CALPAK agree to submit to the personal jurisdiction of that court.

8. EACH OF THE PARTIES HERETO IRREVOCABLY WAIVES ANY AND ALL RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PROGRAM OR THE TRANSACTIONS CONTEMPLATED HEREBY.

Privacy.

The collection, use, and disclosure of personal information in connection with the Program is outlined in our Privacy Policy, which is incorporated herein by reference. You can learn more about how your personal information is handled and about your privacy rights by reviewing the Privacy Policy.  California Residents: The Program may be considered a “financial incentive” under California law.  See the Privacy Policy for more information.

Contact Us.

If you have questions regarding these Terms, you may contact us using any method listed in the Website Terms, or as follows: