First of all let me start off by saying this is my FAVORITE crossbody wallet. It’s sleek and cute, not to mention every time I use it I get mad complements!
Anyways I let a friend borrow it.. & she took off the furry strap, & left it somewhere to where her puppy got it.. so I took a chance emailed the customer service department at Calpak & they are going to send me another one!
They got back to me so quickly & they were super nice.. love this company. I just ordered my self a Kaya backpack. Treat yourself you won’t regret it.