I've had this since January '21 (when we were still at the height of Covid), and I got it primarily for overnights at my partner's with the intention of possibly using it for future travel.
The #1 feature I required was a trolly sleeve. I almost rejected this backpack because some of the pictures show the trolly sleeve as sideways and... why would it be designed this way? The picture showing slate had the backpack vertical (and correct) with the trolly sleeve, and one of the reviews confirmed it. Slate was the color I was looking for, so it worked out.
Other than the trolley sleeve, I was looking for a backpack that is simple in design, minimal with the details, and classic yet modern. I didn't want anything that looked too sporty/outdoorsy, and I didn't want a slim commuter's laptop backpack. In fact, I was willing to forego a laptop sleeve entirely, as the padding is bulky and I don't really use it much. But I've found it helps the backpack maintain its structure, and I do use it from time to time.
I'm probably a weirdo but I really didn't want or need so many little pockets and sleeves. I keep my pens in a pouch and don't foresee ever using the credit card slots. Other people love this stuff though, and it's near impossible to find any backpack or bag without them (or a laptop sleeve).
I do love the pocket at the top. I carry a powerbank, cables, and earbuds in there. It's a little flimsy and floppy, though, and if both the main compartment and the laptop section are…