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    CONTACT / SHIPPING & DELIVERY / WARRANTY / RETURNS / LOCK INSTRUCTIONS


    To initiate a return, please visit CALPAK Returns Center.

    Return Policy

    We accept returns of unused products within 15 calendar days of receipt of your order.

    Returned products must have its original packaging and an uncut hangtag. Each returned item must not show any sign of use, wear and tear, marks/scratches, alterations, or any kind of damage. We reserve the right to reject any returned items with personal contents left inside the product, as it could indicate signs of use.

    If you're unsure whether your items satisfy our criteria, or are outside of 15 days, please contact us at help@calpaks.com with your order number for assistance. 

    Please visit the CALPAK Travel Returns Center for more information. 

     

    How to Return an Item

    To initiate a return, please visit CALPAK Travel Returns Center. Enter the email used for your order and follow the directions to receive your shipping label and return instructions. 

    Please note: Returns aren't free. We are proud to offer free shipping on domestic orders over $75, easy returns, and instant exchanges. When you make a return and use one of our prepaid return labels, the return shipping cost will be deducted from your refund. We pass on our negotiated carrier rates to you so that it's as affordable as possible.

     

    Refunds/Store Credit

    You have the option of receiving a refund to your original form of payment, or an Instant Refund Voucher to use on CALPAKTravel.com immediately.

    Once your returned items are received and inspected, you will receive your refund to your original form of payment within 7-10 business days from the date your return is processed.

    If you received an item as a gift, refunds will be issued to original purchaser or if requested, store credit will be emailed to you. We are not able to offer refunds to anyone except the original purchaser and the original form of payment.

     

    Late or Missing Store Credit

    Please contact us at help@calpaks.com for assistance.

     

    Wrong Item

    Please contact us at help@calpaks.com with your order number to resolve the issue.

     

    Defective Item

    Most of our products are guaranteed by warranty against all defective workmanship and/or materials. If you feel you've received a defective item, please contact us at help@calpaks.com with photos of the damaged product and your order number to determine next steps. 

     

    Replacements

    We only replace items for manufacturing defects, which does not include any damage caused by normal wear and tear, misuse, improper care, negligence, accident, or transport damage (for example by airlines).  If you have any warranty issues, please email us at warranty@calpaks.com