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    CUSTOMER CARE CONTACT / SHIPPING & DELIVERY / WARRANTY / RETURNS / LOCK INSTRUCTIONS

    Return Policy


    Returns

    • We accept returns for store credit or refunds of unused products within 15 calendar days of receipt of your order.
    • Returned products must have its original packaging and an uncut hangtag.  Each returned item must not show any sign of use, wear and tear, marks/scratches, alterations, or any kind of damage.  We reserve the right to reject any returned items with personal contents left inside the product as it could indicate signs of use.
    • Sale items are non-returnable unless otherwise noted. 

    How to Return an Order

    1. Email warranty@calpaks.com with your order number and reason for the return/exchange.  If your product is defective, please take a clear photo of the defective product and attach it to your email as reference.

    2. We will contact you within 3 business days with further instructions.

    Refunds/Store Credit

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
    • If you are approved, then your return will be processed and you will receive store credit or refund.

    Late or Missing Store Credit

    • If you haven’t received store credit yet, please contact us at warranty@calpaks.com.

    Exchanges

    • We only replace items for manufacturing defects, which does not include any damage caused by normal wear and tear, misuse, improper care, negligence, accident, or transport damage (for example by airlines).  If you have any warranty issues, please email us at warranty@calpaks.com.

    Gifts

    • If the item was received as a gift, please let us know when processing your return and you’ll receive store credit for the value of your return. Once the returned item is received, store credit will be emailed to you.
    • If you would like a refund for a gift, refunds can only be given to the original purchaser.  

    Shipping

    • To return your product, you should mail your product to:
      CALPAK
      ATTN: Returns
      1700 S. Wilmington Ave.
      Compton, CA 90220
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive store credit and return shipping was not prepaid, the cost of return shipping will be deducted from your store credit.
    • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.